Returns and Exchanges

Return and Refund Policy

Marine Parts Only – CTZ GROUP LLC
D-U-N-S Number: 13-971-8631
610 Brashear Ln Unit 301, Cedar Park, Texas 78613
support@marinepartsonly.com
(631) 729-8182

Return window
Returns must be requested within 30 days of delivery.

Return eligibility
To be eligible for a return, items must be:

  • new, unused, uninstalled, and unmodified
  • in original packaging with all manuals, accessories, and included materials

Non-returnable items (common exceptions)
Unless required by law, we do not accept returns for:

  • items that have been installed or show signs of use
  • electrical/electronic components once opened (unless defective on arrival)
  • special order items (if labeled as special order)
  • clearance/final sale items (if labeled final sale)
  • items returned without authorization

Return authorization required (RMA)
All returns require an RMA (Return Merchandise Authorization). To request an RMA, email support@marinepartsonly.com with:

  • order number
  • item(s) to return and quantity
  • reason for return
  • photos if damaged, incorrect, or defective

Return shipping

  • Customer-remorse returns (ordered wrong item, no longer needed): customer pays return shipping.
  • Our error (wrong item shipped) or verified damaged/defective on arrival: we will provide return instructions and, when applicable, a prepaid return label.

Restocking fees
A restocking fee may apply to returns that are not due to our error. If applicable, the fee amount will be communicated during the RMA process before you ship anything back. 

Refunds
After the return is received and inspected:

  • approved refunds are issued to the original payment method
  • original shipping charges are not refundable unless the return is due to our error
  • refunds are typically processed within 3–10 business days after inspection (banks may take additional time to post funds)

Damaged, defective, or incorrect items
Contact us within 48 hours of delivery with photos of:

  • the item(s)
  • the packaging
  • the shipping label
    We will work with you to resolve the issue quickly.

Order cancellations
If you need to cancel, contact us immediately. If the order has shipped or entered fulfillment, it may not be cancellable.