Shipping Policy

Marine Parts Only — operated by CTZ GROUP LLC
610 Brashear Ln Unit 301
Cedar Park, Texas 78613
Email: support@marinepartsonly.com
Phone: (631) 729-8182

Order processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Some products may require additional handling time. If an item is backordered or otherwise delayed, we will contact you with an updated timeline.

Shipping destinations

We ship to addresses in all 50 United States, including Alaska and Hawaii. We do not ship to APO, FPO, or DPO addresses, U.S. territories, Canada, or other international destinations.

Order cutoff

Orders submitted by 2:00 p.m. Eastern Time on business days enter processing that day. Orders submitted after the cutoff enter processing on the next business day. The cutoff does not guarantee same-day shipment; the processing times above still apply.

Shipping methods and delivery estimates

Available shipping methods, costs, and estimated delivery windows are displayed at checkout. Delivery dates are estimates and are not guaranteed because carrier conditions, weather, destination, product availability, and operational constraints may affect transit time. Alaska and Hawaii orders may have fewer shipping options, higher shipping costs, or longer delivery times than orders within the contiguous United States.

Shipping costs

Shipping costs are calculated and disclosed at checkout unless a different amount is clearly stated on the product page or during checkout.

Tracking

When an order ships, we email tracking information to the email address provided at checkout.

Split shipments

An order may ship in multiple packages depending on product availability and fulfillment location. Separate tracking information may be provided for each package.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. If a package is returned because the address was incorrect, incomplete, or undeliverable, additional shipping charges may apply before it is resent.

Lost or stolen packages

If tracking shows that a package was delivered but you did not receive it, contact us within five days of the recorded delivery date. We will help initiate a carrier inquiry and provide available documentation. Theft or loss after confirmed delivery is not covered, except where required by law.

Shipping damage

Report shipping damage within 48 hours of delivery by emailing support@marinepartsonly.com. Include your order number and clear photos of the product, packaging, and shipping label so we can evaluate the issue.