Last updated: September 11, 2026
Marine Parts Only — operated by CTZ GROUP LLC
610 Brashear Ln, Unit 301
Cedar Park, TX 78613
Email: support@marinepartsonly.com
Phone: (631) 729-8182
Order Processing
Orders are typically processed within 1-2 business days, excluding weekends and holidays. Some products may require additional handling time. If an item is backordered or otherwise delayed, we will contact you with an updated timeline.
Shipping Destinations
We ship to eligible street addresses in the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO, FPO, or DPO addresses, Canada, or other international destinations.
Order Cutoff
Orders submitted by 2:00 p.m. Eastern Time on business days enter processing that day. Orders submitted after the cutoff enter processing on the next business day. The cutoff does not guarantee same-day shipment; the processing times above still apply.
Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery windows are displayed at checkout. Delivery dates are estimates and are not guaranteed because carrier conditions, weather, destination, product availability, and operational constraints may affect transit time.
Shipping Costs
Standard shipping is free with no minimum order for eligible addresses in the contiguous United States and Washington, D.C. If expedited or upgraded shipping is available, the cost will be displayed at checkout.
Tracking
When an order ships, we email tracking information to the email address provided at checkout.
Split Shipments
An order may ship in multiple packages depending on product availability and fulfillment location. Separate tracking information may be provided for each package.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. If a package is returned because the address was incorrect, incomplete, or undeliverable, additional shipping charges may apply before it is resent.
Lost or Stolen Packages
If tracking shows that a package was delivered but you did not receive it, contact us within five days of the recorded delivery date. We will help initiate a carrier inquiry and provide available documentation. Theft or loss after confirmed delivery is not covered, except where required by law.
Shipping Damage
Report shipping damage within 48 hours of delivery by emailing support@marinepartsonly.com. Include your order number and clear photos of the product, packaging, and shipping label so we can evaluate the issue.
